A collection of 38 posts

How many times have you had to fight hard for the ability to do field studies and other observations at the very start of the project? How many times have you patiently explained that taking time now would be rewarded by faster time to market overall? And how many times were you successful? The H...

Words matter. Psychologists depersonalize the people they study by calling them "subjects." We depersonalize the people we study by calling them "users." Both terms are derogatory. They take us away from our primary mission: to help people. Power to the people, I say, to repurpose an old phrase. ...

<p>In my consulting activities, I often have to explain to companies that they are too logical, too rational. Human behavior seldom follows mathematical logic and reasoning. By the standards of engineers, human behavior can be illogical and irrational. From the standpoint of people, however, thei...

<p class="MsoNormal">The invisible, ubiquitous computer has arrived, ensnaring almost any conceivable activity within its grasp. This raises wonderful opportunities and challenges to the field of human-computer interaction, for if the computer is everywhere, then everything is within our domain o...

<p class="MsoNormal">Yes, we want simplicity, but we don&rsquo;t want to give up any of those cool features. Simplicity is highly overrated.</p>...

Want to know what I think the next UI breakthroughs will be? Here is one: Command line languages. Did you think they were dead? Forever vanguished by graphical user interaces? Think again. Search engines have added command structures, and now these have migrated to the desktop. The new command li...