"Does personalisation of interaction enhance or reduce the quality of the user experience?"
Yes, absolutely.
And I refer you to the Epilog of "Emotional Design" for proof (available at https://www.dropbox.com/s/xhyiihizgafbfg6/CH-Epilog.pdf?dl=0)
"Does personalisation of interaction enhance or reduce the quality of the user experience?"
Yes, absolutely.
And I refer you to the Epilog of "Emotional Design" for proof (available at https://www.dropbox.com/s/xhyiihizgafbfg6/CH-Epilog.pdf?dl=0)